FAQ

WHEN WILL YOU SHIP MY ITEMS?

All orders are subject to a handling period before shipment, usually 2 - 3 business days.
Most orders leave the warehouse within 3-5 business days after receipt of payment.
You will then receive notification of both processing and shipment. In many instances, we are shipping from our warehouses in either the US or Asia. If from Asia, please expect 10 - 20 days to receive your order. 
Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled.
Please make sure to provide the correct shipping address. URL.com can not be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.
In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. BohemHeaven.com will not be held responsible for customs taxes.

WHERE ARE MY ITEMS COMING FROM?

Our primary warehouse is in America, but most of our specialty items are located in other countries such as the United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKGE?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

WHEN WILL MY ORDER ARRIVE? 

Clothing and apparel items should be received within 10 - 20 business days, except international deliveries which vary by country. For other specialty and promotional items, please allow up to 4-6 weeks delivery time as they may be shipping from other countries.

Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or back-ordered. We will notify you of any shipping delays.

LOST, STOLEN, OR UNDELIVERED PACKAGES

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. ALL LOST, STOLEN OR RETURNED packages are the responsibility of the buyer. In the rare event of a mail carrier failure, please contact your local carrier directly with any questions or concerns.

ORDERS WITH INCORRECT ADDRESS INFORMATION 

Once your order has been submitted it can no longer be modified. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser. Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

WHAT COUNTRIES DO YOU SHIP TO?

Bohemian Heaven is only able to ship within the United States at this time, with the exception of APO/FPO/DPO addresses. We apologize for any inconvenience.

HOW DO YOU DETERMINE YOUR "COMPARED TO" PRICES?

We get these prices from our wholesalers or from competitor analysis.

DO YOU SELL WHOLESALE?

Yes. Email us for details support@bohemheaven.com

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards and Amazon Pay. 

WHEN AM I CHARGED FOR MY ORDER?

To get your items packed and out to you as soon as possible, your credit card is charged when you place an order. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order!

WHAT CURRENCY ARE YOUR PRODUCTS STATED IN?

All products are listed in U.S. dollars.